Privacy Policy

1. Information We Collect

Unique Garden Tech Cont. LLC ("Company", "we", "our", or "us") operates the website at https://uniquegarden.ae. We collect information in the following ways:

Information You Provide Directly

When you complete and submit our contact or enquiry form, we collect the following personal data you choose to provide:

• Full name — to address your enquiry personally
• Email address — to send you a response and project-related communications
• Phone number — to facilitate direct consultation where requested
• Message content — the details of your service enquiry or request

You are not required to provide all of the above fields, but omitting certain details (such as your email or phone number) may limit our ability to respond to your enquiry effectively.

Automatically Collected Information

When you visit our Website, certain technical information is collected automatically through cookies and analytics tools, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Device type and operating system
• Pages visited, time spent on each page, and navigation path
• Referring website or search engine query that directed you to our site
• Date and time of each visit

This information is collected in aggregated and anonymised form wherever possible and is used solely to improve the performance and relevance of our Website.

Spam Prevention Data

Our contact form includes bot-protection mechanisms, including hidden honeypot fields. Submissions where these concealed fields are populated are automatically rejected and discarded as spam. Such submissions are never stored, reviewed, or retained by us.

2. How We Use Your Information

We process the personal data we collect on the legal bases of legitimate interest, consent, and compliance with legal obligations under UAE law. Specifically, we use your information for the following purposes:

• Responding to enquiries: To review, process, and reply to your service requests, questions, or quote requests in a timely manner
• Service delivery: To prepare and send project proposals, quotations, and related documentation where you have engaged with us
• Communication: To send you relevant updates about your enquiry, project status, or our services, where you have provided consent or where we have a legitimate interest to do so
• Website improvement: To analyse anonymised usage patterns in order to enhance the content, navigation, and performance of our Website
• Security & fraud prevention: To monitor for and prevent spam, automated abuse, and other malicious activity directed at our systems
• Legal compliance: To fulfil our obligations under applicable UAE laws and regulations, including responding to lawful requests from public authorities

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their independent marketing purposes. Any sharing of data with service providers (described in Section 4) is strictly for the purposes of operating this Website and delivering our services.

3. Cookies

Our Website uses cookies — small text files placed on your device by your browser when you visit the site. Cookies allow us to recognise your device and remember certain information about your visit, which helps us provide a better experience.

Types of Cookies We Use

• Essential cookies: These are strictly necessary for the Website to function correctly. They enable core functionality such as security, session management, and accessibility. These cookies cannot be disabled without affecting how the Website operates.
• Analytics cookies: Placed by Google Analytics to collect anonymised data about how visitors interact with our Website — including which pages are visited most often and where visitors navigate from. This helps us understand and improve user experience.
• Security cookies: Used by Google reCAPTCHA v3 to assess the risk of spam or abusive activity on our contact form, without requiring any action from you.

Managing Cookies

You may disable or delete cookies at any time through your browser settings. Please refer to your browser's help documentation for instructions on how to manage cookies. Please be aware that disabling certain cookies — particularly essential cookies — may affect the functionality and usability of the Website.

4. Third-Party Services

To operate our Website and deliver our services effectively, we use the following third-party platforms and tools. Each of these services processes certain data in accordance with their own privacy policies, which we encourage you to review:

Google Analytics

We use Google Analytics (provided by Google LLC) to collect anonymised information about Website traffic and visitor behaviour. Data collected includes page views, session durations, device types, and general geographic regions. Google Analytics uses cookies to collect this information and processes it on servers that may be located outside the UAE. IP anonymisation is enabled, meaning that full IP addresses are not stored. For more information, please review Google's Privacy Policy.

Google reCAPTCHA v3

Our contact form is protected by Google reCAPTCHA v3 to detect and prevent automated spam submissions. reCAPTCHA v3 operates invisibly — it does not require you to solve a puzzle or tick a checkbox. Instead, it analyses hardware and software information, browsing behaviour, and interaction patterns to generate a risk score. This data is sent to Google for analysis and is subject to Google's Privacy Policy and Terms of Service. Submissions scoring below our defined threshold are rejected without being stored.

Email Service (Nodemailer via Gmail SMTP)

When you submit our contact form, your message is transmitted securely to our administrative email address via Gmail's SMTP infrastructure. This transmission is encrypted in transit. Your contact details and message content are not stored in a database; they are delivered directly to our team by email.

5. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable UAE law.

• Contact form submissions: Your name, email address, phone number, and message are retained within our email systems for a period of up to 24 months from the date of receipt, after which they are permanently deleted or anonymised. If your enquiry results in an ongoing business relationship, we may retain relevant communications for the duration of that relationship and for a reasonable period thereafter.
• Analytics data: Anonymised Website usage data collected via Google Analytics is retained in accordance with Google's standard data retention settings (26 months by default) and does not contain information that directly identifies you.
• Legal obligations: Where we are required by UAE law or regulation to retain certain records for a defined period, we will do so regardless of the above retention periods.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or identification.

6. Your Rights

In accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and its implementing regulations, you have the following rights in respect of your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you and to receive information about how it is processed.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as while we verify a rectification request.
• Right to object: You may object to the processing of your personal data where we are relying on legitimate interests as our legal basis, and we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to all verifiable requests within 30 days in accordance with the PDPL. We may need to verify your identity before processing your request.

7. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption: All data transmitted between your browser and our Website is encrypted using Transport Layer Security (TLS), as indicated by the padlock icon and "https://" in your browser address bar.
• reCAPTCHA bot protection: Our contact form is protected by Google reCAPTCHA v3 to prevent automated submissions and associated data injection attempts.
• Honeypot fields: Hidden form fields are used to detect and silently reject automated bot submissions before any data is processed.
• Score-based filtering: Contact form submissions are evaluated against a risk threshold; those failing the check are discarded without any data being stored or forwarded.
• Access controls: Access to systems containing personal data is restricted to authorised personnel who require it to perform their duties.

While we employ robust security measures, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security; however, we will notify you and any applicable regulatory authorities in the event of a data breach as required by UAE law.

8. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, applicable technology, or changes in UAE data protection law. When we make material changes, we will update the "Last updated" date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website following the posting of any changes constitutes your acknowledgment of the updated Privacy Policy and, where applicable, your consent to the changes.

For significant changes that materially affect how we process your data, we may seek to notify you directly where we hold your contact information, subject to our data retention practices.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact us:

• Company: Unique Garden Tech Cont. LLC
• Address: No - 02, Building No: 3610, Muweilah, Sharjah 27960, United Arab Emirates
• Email: info@uniquegarden.ae
• Phone: +971-6-5222391

We are committed to resolving any privacy concerns promptly and will respond to your enquiry within 30 calendar days of receipt.